Patient RecordsSimplified for Optometry Clinics.
CarrotByte helps optometry practices manage patient records, myopia progression, sales, inventory, and appointments in one streamlined workflow.
A day in the life
A Tale of Two Clinics
Same ten hours, 10am to 8pm. One optometrist runs the day on paper and phone calls. The other runs it on CarrotByte.
Dr. Tan
Without CarrotByte
Dr. Lee
With CarrotByte
10:00
Flips through a paper diary to confirm a walk-in. Overdue patients never hear from the clinic, no reminder, no new glasses.
Double-booking risk, recall sales lost10:00
Booked online last night, WhatsApp already confirmed, just check them in. Recall reminders went out overnight too, one overdue patient already rebooked, likely for new glasses.
No double-booking, more sales too12:00
The printer jams mid-receipt while a patient waits at the counter.
Patient kept waiting12:00
A digital receipt lands on the patient's WhatsApp the second checkout closes. They're already out the door.
Never a jam14:00
Handwritten exam notes go into a folder, hard to find again next visit.
Minutes lost hunting for notes14:00
An AI Visit Summary writes itself. The next patient's full history is one tap away.
Nothing to dig for17:00
No-show leaves a dead gap nobody notices till day's end. Staff still redial 20 collection calls, one by one.
Slot wasted, 20 calls by hand17:00
No-show message fires instantly, patient rebooks by WhatsApp. One bulk reminder covers all pickups too, done in a click.
No slot wasted, zero missed calls20:00
Still tallying the till by hand. Paperwork goes home for the night.
Still at the clinic20:00
The day's cash count and numbers were ready hours ago. Time to lock up and go home.
Home on timeSame ten hours. One clinic's still working. The other's already home.
140 minutes
Saved every day, more than two hours. Over a year, that's about 15 working weeks your clinic gets back.
10 extra visits
Every month, from recall reminders alone. Each visit is a chance to fit a new pair of glasses.
Based on 50 overdue patients a month and a 20% response rate.
Automated Follow-ups
Tired of manual follow-ups?
Stop chasing patients with sticky notes and spreadsheets. CarrotByte automatically sends personalised follow-up reminders so nothing falls through the cracks.
Every scenario, automated
CarrotByte sends the right message at the right time, no manual effort needed.
Confirmed
Appointment for Kevin Cheng is confirmed for Sat, Apr 18 at 10:45 AM. Kevin's Optics: Block 123 Orchard Road +65 9123 4567 Can't make it? Tap below to reschedule.
A closer look
From the exam room to the front desk
One system covers the clinical side and the retail side of your practice. Explore what's inside.
Not a generic EMR. Built for how eye exams actually work.
Fewer no-shows and less back-and-forth. Booking runs itself.
From walk-in sale to collection reminder. The whole retail side, covered.
Inventory that understands lens powers, not just product names.
Your front desk's most tireless assistant.
Know what's happening at every branch, at a glance.
Built for teams, not just solo practices.
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WhatsApp Marketing
Bring patients back with WhatsApp.
Send reminders and promos to the right patients, straight from their records.
Send campaigns
Pick a patient group, pick a message, send.
Autopilot: birthday promos
A birthday message goes out automatically, every time.
Autopilot: contact lens restock
Contact lens wearers get a restock reminder automatically.
1,000 messages → ~10 customers
50× return
Sales are about 50 times what you spend on messages.
Illustrative, based on a 1% response rate and typical spend per customer. WhatsApp message fees are billed by Meta. Results vary.
Hi Alex! Time to restock your contact lenses. Reorder now and we'll have them ready for pickup.
Why CarrotByte
Not just another practice management tool
Generic medical software gets adapted for optometry after the fact. CarrotByte was built for eye care from day one.
Built for optometry, not adapted to it
Myopia Control, Spectacle & Contact Lens Prescriptions, and Slit Lamp templates are native, not bolted on.
Pick what you need, skip what you don't
Choose the clinical templates and features that match how your practice runs. Ask for more as you grow.
A team that gets you live
From migrating your existing data to your first week using CarrotByte, someone's with you the whole way, not just at signup.
The comparison
CarrotByte vs everything else
Paper charts are slow. Spreadsheets don't talk to each other. Generic EHRs weren't built for eyewear. CarrotByte puts it all in one flow.
| Paper & Spreadsheets | Generic EHR | CarrotByte | |
|---|---|---|---|
| Digital patient records | |||
| Optometry-specific templates (Myopia Control, Slit Lamp, Fundus) | |||
| Automated patient follow-ups (WhatsApp & email) | |||
| Optical inventory & supplier tracking | |||
| Built-in point of sale & billing | |||
| Practice analytics & reporting | |||
| Guided data migration & onboarding |
Switching & security
Switching is painless. Staying is safe.
Bring your existing records with you, and know your data is protected once it's here.
Bring your records with you
Upload your existing patient and sales records yourself, no IT help needed. You can pause and resume the upload anytime, and once they're in, your old records are just as searchable as new ones.
Backed up every day, kept safe
Your patient and sales data is backed up automatically every day, and stored in a separate secure location, so it's protected even if something goes wrong.
Control who can do what
Decide exactly what each staff member can see and do, with a record of every change made. The main account holder also approves staff logins on shared clinic devices.
Current footprint
Growing where eye care practices need us
Live in Southeast Asia today, and exploring where eye care practices need us next.
Southeast Asia
Singapore
Headquarters & home market
Malaysia
Expanding across optical practices
Indonesia
ExploringNext market we're actively exploring
Australia
ExploringOn our radar for future expansion
Upgrade to a modern EHR,built for optometry.
Patient records, booking, and sales, all in one system built for optometry practices.
Book a demo