Frequently Asked Questions

Contact us to schedule a demo session where we'll show you how Carrot Lite can streamline your optometry practice operations.

Carrot Lite focuses specifically on integrated patient records and appointment management, designed by consulting with optometrists with nearly 10 years of experience to address real pain points.

Carrot Lite is a streamlined patient records and appointment management system designed specifically for optometry practices.

It focuses on the core essentials: digital patient records and smart appointment scheduling to help you provide excellent patient care.

We're currently working on automated notifications and reminders - this feature is coming soon as part of our roadmap!

Carrot Lite streamlines your practice by focusing on the most essential features:

• • Digital patient records for easy access and organization
• • Smart appointment scheduling to reduce double-bookings
• • Secure cloud storage for all your data

This focused approach helps reduce administrative workload while keeping your practice running smoothly.

Currently, Carrot Lite focuses on core functionality without automated notifications.

However, we're actively working on automated appointment reminders and notifications as part of our roadmap!

This feature will include SMS, WhatsApp, and email reminders to help reduce no-shows and keep patients informed about their appointments.

Yes, we do! However, additional charges will apply for this service.

These charges cover assistance in understanding your current data structure, advice on best practices, and integration of your data into our system.

Please speak to our representative to find out more about our data migration services and pricing.

Yes, Carrot Lite is designed to support multi-location practices.

It ensures consistent and efficient management across all sites from a single platform.

Users can purchase additional branch slots in the app to accommodate multiple locations.

Carrot Lite prioritizes security with the following measures:

• Encryption: AES-256 for data at rest and TLS/SSL for data in transit
• Compliance: Adherence to HIPAA, GDPR, and other data privacy regulations
• Access Control: Role-based access and multi-factor authentication (MFA)
• Backups: Automated backups and disaster recovery plans to maintain data integrity

Your Carrot Lite account will remain active until the end of your billing cycle.

After this period, your data will be securely stored for a limited time in case you decide to reactivate.

If you choose not to renew, all data will be permanently deleted as per our Terms of Service.