Frequently Asked Questions

Yes, Carrot Pro offers a 2-week free trial after your demo session.

No, we believe in transparent pricing. All charges listed in our pricing plans are inclusive, with no hidden fees or unexpected costs.

Yes, you can cancel your Carrot Pro subscription anytime.

Your access will remain active until the end of your current billing cycle. After this period, your data will be securely stored for a limited time should you choose to reactivate.

Yes, Carrot Pro offers flexible billing options. You can choose between monthly or annual billing cycles based on your preferences.

Carrot Pro is an all-in-one solution tailored for optometry practices.

It streamlines operations with features like appointment scheduling, inventory management, billing, patient management, and detailed sales analytics.

Carrot Pro automates routine tasks, such as appointment reminders, inventory tracking, and patient record management.

Its analytics feature provides actionable insights, helping you make data-driven decisions while reducing administrative workload.

Carrot Pro sends real-time notifications for:

• • Appointment reminders
• • Patient updates
• • Order statuses
• • Important system alerts

This ensures seamless communication between your practice and patients.

Yes, appointment reminders are automated and can be sent via:

• • Email
• • SMS/WhatsApp
• This helps reduce no-shows and keeps patients informed about their appointments.

Yes, Carrot Pro is designed to support multi-location practices.

It ensures consistent and efficient management across all sites from a single platform.

Yes, we do! We understand that switching software can feel overwhelming, and we're here to make your transition as smooth as possible.

Our experienced team will handle your data migration from your current provider, ensuring all your patient records, and business data are safely transferred to Carrot Pro.

We charge a one-time fee for this service to cover our dedicated support and ensure a seamless migration. Please speak to your account manager for more details about pricing and to discuss your specific migration needs.

Alternatively, our app offers an in-built data import tool for self-service import if you prefer to handle the migration yourself.

Carrot Pro prioritizes security with the following measures:

• Encryption: AES-256 for data at rest and TLS/SSL for data in transit
• Compliance: Adherence to HIPAA, GDPR, and other data privacy regulations
• Access Control: Role-based access and multi-factor authentication (MFA)
• Backups: Automated backups and disaster recovery plans to maintain data integrity

Your Carrot Pro account will remain active until the end of your billing cycle.

After this period, your data will be securely stored for a limited time in case you decide to reactivate.

If you choose not to renew, all data will be permanently deleted as per our Terms of Service.